Terms and conditions

1. Purpose

These Terms and Conditions are presented to define the selling arrangements between J.CARDOSO mobiliario and its customers defined below. The title of these general conditions, it becomes customer every physical or moral person who order at www.jcardosomobiliario.pt site, whether private customer or a company.

1.1 Application fields

General Conditions of distance selling, governing the sale of products www.jcardosomobiliario.pt site. They are applied, whether the order has been made by Internet, email, phone, fax or mail.

1.2 Customer Acceptance

Customer validate your order request automatically determines the express acceptance of these general conditions of sale.

These conditions apply to the exclusion of all other conditions, and supersede all other unless agreement signed by both parties.

The purchase by email, by phone, by fax or snail mail also implies the acceptance of these conditions. These can be read directly on our website. They may also be sent by email, fax or post on request.

1.3 Changes to the general conditions of sale

The J.CARDOSO mobiliario reserves the right to alter without notice the terms of use and other regulations published on our website. For this reason, you should regularly consult the conditions of use as the continued use of the site presupposes the unconditional acceptance of the changes made to them and the subjection to the latest version.

These rules contain a precise date to which it was applied, the orders are thus managed by the general conditions of use and therefore in force on the date of order.


The J.CARDOSO mobiliario strives to provide the best way, the essential characteristics of products in collaboration with our partners. A confirmation of technical data you can always contact our sales department or by emailing a request.

The proposed products conform to the European legislation and standards applicable in Europe.

1.5 User Manual

Where appropriate, we provide, whenever possible, the user's manual in the consumer's language. The manual can not be provided on paper and only in electronic and / or emailed support.

1.6 Prices

1.6.1 The sale prices listed on the site are in euros.

The values ​​shown are valid for Portugal mainland and islands and appear in full when added to the cart after registration on the site with delivery included, but without assembly.

If the client wishes to mount must request budget, except in furniture made to measure under budget, where the amount payable will be displayed.

Shipping costs to other countries in Europe and rest of the world must be ordered through the budget, always including the complete address of delivery.

1.6.2 Assume that all prices quoted are error free, but may have been error in inserting them. In this case, the customer will be prompted to error correction by paying the difference or refunded the excess amount.
If an order is made on an item whose price is wrong reserve the right to make the cancellation of the order and refund the customer the amount paid.

2. Tax Value Added Tax (VAT)

2.1 Application

VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese EU companies making use of a number of EU VAT.

The tax does not apply to export sales (Countries outside the European Union).
The invoice accompanying the goods and the appropriate receipt certifies that the VAT was paid.

The number of EU VAT should be mentioned at the time that makes the order and later confirmed and validated by us. The customer is informed and accepts that all orders where the VAT number is not mentioned or is not validated by our company will be billed C / VAT.

3. Orders

3.1 Ordering Preparation

When the client generates an order through our website, please fill in the form presented, you can also complete your data after registration. Before validating the order should review the form to confirm that the data is correct. The J.CARDOSO mobiliario is not responsible for email sending errors or for orders shipping errors due to poorly completed forms.

3.2 Order Confirmation

The order confirmation is sent to the client for automatic email subject that the email address provided does not show any error. Also get information about the status of your order.

3.3 application for annulment

The customer may cancel the order within 14 days from the date thereof, if the period specified in Article is more, unless the same has already been billed. In the case of custom-made furniture can not cancel the order, yet if you wish to cancel will not be reimbursed the amount that has been paid. If the customer does not really want the products ordered, you must accept the order and return the same in his position without opening the package, stating "Order refused." If the customer ordered via the Internet site, you may cancel your order by phone, fax or email. If the customer refuses delivery of the order, shall be deducted from the value of the delivery and return to the initial amount of your refund.

In no case may return products custom-made and / or custom.

3.4 Availability of products

The product and price offers are only valid while within visible on our website and limited to existing stock even if the available quantity is not visible. More information may be requested using the contact at your disposal.

If you can not get a product from suppliers in the indicated period, the customer will be informed of order status via email. Thus, if the customer has already made the payment will be refunded the same in full.

4. Payment

In case of partial delivery of an order in which it has already paid the full, the amount paid will be in credit for the next order or send the order remaining.

If the amount paid differs from the order value, we reserve the right to cancel the order.

4.1 Payment

The customer can pay through the following forms of payment (by country):

4.1.1 ATM. (Portugal only)

4.1.2 MbWay

4.1.3 Bank transfer.

4.1.4 Check

4.1.5 PayShop


4.2 Failure to pay

J.CARDOSO mobiliario reserves the right to refuse to make a delivery or meet an order from a customer who has not paid in full or in part a product request, or in accordance with prior agreement.
All payments must be made within 3 days after placing the order. After this period, the order will be canceled.

4.3 Fraud Control

The bounced checks and all kinds of abusive forgery of checks or cards will be subject to immediate lawsuit.

4.4 Retention of title

The J.CARDOSO mobiliario remain the owner of the goods until payment by the customer.
If client with current account J.CARDOSO mobiliario, payment shall be made as previously agreed conditions. Valid for business customers.

5. Invoice, Invoice Simplified

The order made online by the customer does not serve as invoice.
Whatever the type of order request and method of payment, the customer will only receive one invoice or simplified invoice along with the goods at the time of delivery.

6. Deadlines

6.1 Order preparation Deadlines

The orders placed over the Internet are handled by Monday to Friday arrival order.

Of an order processing time varies depending on the date indicated next to each product.

6.2 Deadlines for transportation

The time periods for transport of goods are indicated by J.CARDOSO furniture or the carrier. These deadlines are transmitted to the client an indication, on weekdays, and also depend on the accuracy of the address given by the customer on the order date as well as its readiness to receipt of the order. Failure to meet these deadlines by the carrier may not under any circumstances compromise the responsibility of J.CARDOSO mobiliario. The customer receives information via email when shipping the goods.

7. Shipment

Deliveries are only made from 2nd to 6th Friday in the case of carriers and may be on Saturdays if by our means. The client will be warned with a minimum of two days.

7.1 Packaging

Products being shipped are packaged and put up for arriving to the place of delivery in perfect condition taking into account customer satisfaction.

7.2 Confirmation

If the client made the request on our website, an automatic e-mail order confirmation will be sent. The order must be paid only after our confirmation of delivery time and will only be processed after receipt of payment. If the email does not reach the customer for technical reasons, the customer must contact us via phone.

7.3 Monitoring sending

When the goods are sent by carrier we provide the name and Order contacts thereof.The tracking depends on the carrier and is under its responsibility. The J.CARDOSO mobiliario is not responsible for schedules, mistakes or mishaps that may occur will carrier and that may limit the possibility of delivery of the order as agreed.

7.4 Shipping Costs

For the delivery of the product (s) desired (s) Add to shopping cart the same product and enter the country and postcode of the delivery location and get exactly the amount of delivery if they exist. This calculation is made in accordance with the weight-volume rules, location of the order given by the carrier or the value of it because from a certain amount sizes are free. The customer can always choose to pick up your order at our facilities at no cost associated sizes.

8. Deliveries

8.1 Place of delivery

Orders are delivered to the delivery address given by the customer in the purchase order, prices do not include installation unless it be previously agreed by both parties.

8.2 Absence on the day of delivery

Be informed of the expected date of delivery of your order. Must indicate a delivery address where someone is always present between 8am and 21pm. In the case of shipments by carrier, if the delivery is not realized, it will be informed of the date and time when the carrier was present and there will be a new delivery attempt on a day to match the same. If delivery is made by our means, it would have to be performed on the appointed day, on pain of having to stand to deliver indefinitely until organize another load for the zone.

8.3 Deadlines

The estimated delivery time is what is indicated next to each product and is merely indicative. This period may be shortened or extended depending on availability of the product in stock, as well as the place of delivery.


8.4 Loss orders by airlines

In this case, the J.CARDOSO mobiliario are required to meet the deadlines imposed by the carrier for the loss statement and the repayment of the shipment. Thus, the customer must also wait for these periods. Therefore, it has a maximum period of 30 working days of receipt of the order sending the confirmation email to declare lost along the J.CARDOSO mobiliario. Beyond this term no claim will be accepted.

On the other hand, if the client said the loss of the order within the prescribed period, the J.CARDOSO furniture will have to open the complaint process. In this case, it is possible that the furnishings J.CARDOSO mobiliario ask the customer documents required for opening of the grievance procedure. The latter shall provide the requested data as quickly as possible.

Finally, the definitive answers concerning the investigations are given by the carrier within a period ranging from 1 to 4 weeks. There may be two types of situations: either the order is recovered and returned to the customer under normal procedures, or the parcel is declared as lost by the carrier and J.CARDOSO mobiliario tells the client to carry out a second shipment of the order will be refunded or the invoiced amount as customer preference.

8.5 Reception of the order

We strongly recommend that all delivered orders must be subject to verification and control, and the customer make any notes about the state of the product carrier sizes guide in the event of partial or total deterioration. If delivery is made by J.CARDOSO mobiliario it should be pointed out to our staff that was making the delivery.

Without appropriate customer order notes may not be subject to subsequent challenge with the J.CARDOSO mobiliario.

The product verification state is considered as effected once the signed delivery guide.

8.5.1 If the product is damaged, please do the shoot and send us the photos for apoio@jcardosomobiliario.pt email within a maximum of 24 hours in order to trigger the transport insurance.

8.5.2 Any package received in our Sender ID no facilities or sent to recovery will not be accepted.

8.6 ordering content Error

On receipt of the order by the customer, the latter shall indicate by phone, fax or email with the furniture J.CARDOSO mobiliario the complaint of non-compliance of products in kind, quality or quantity compared with the order data made.

The complaint of non-compliance must be made within 24 hours of delivery of the order.

The complaints not made in accordance with the rules defined above and in due time will not be accepted by J.CARDOSO furniture.

8.7 strikes or force majeure

In the event of strike of carriers or other exceptional event that delay or prevent the delivery of the order, we will inform the state of customer delivery.

8.8 Export Control Laws and Local

Should clarify with local authorities in your area of ​​conditions of entry of goods ordered and should make all kind of statement and / or payment corresponding to the competent bodies of the countries concerned.

Should clarify with local authorities in your area of ​​import possibilities or use of the products or services you order.

It shall ensure that the proper techniques specific to the manufacturer respect the legislation of the country concerned.

If you do not respect the law of the country where introduce the products, J.CARDOSO mobiliario can not be held liable.

9. Returns

9.1 Procedures and conditions for returns

9.1.1 Conditions

The customer has the right to return the purchase within a maximum period of 14 days from the date of delivery of the good / order if it does not correspond to your purchase, unless the product has been manufactured custom-made especially for the client.

If consumers choose to be reimbursed, the reimbursement will be made within 30 days of the receipt of the product by J.CARDOSO mobiliario.

If you want to make a return must first contact us by email apoios@jcardosomobiliario.pt, or using the contact details at your disposal, you can still drive up to our facilities making up follow obligatorily the purchase invoice is it to point on whether to make the exchange of goods or a refund, discounting in all cases the value of sizes and mounting case existed.

9.1.2 State packing

Items returned must be in perfect condition, complete and properly packed in the original package and without any signs of actual use.

In case of withdrawal or customer error the delivery and return will be the customer's responsibility.

9.1.3 Internal Error

The J.CARDOSO mobiliario takes responsibility for the return and sizes for reference if there is an internal error and the product sent does not match the request. Where the liability is not counted in, or if you want to make the exchange for another different item, the return postage and referral will be the customer's responsibility.

9.1.4 source Defects

The J.CARDOSO furniture is responsible for the return postage and for reference if the product origin defects. In this situation the exchange will have to be made for the same item. If you want to make the exchange for another different item, the return postage and referral will be the customer's responsibility.

9.1.5 Damage to the Transportation

The J.CARDOSO mobiliario is responsible for the return and court sizes to order if damaged during transport. In this situation the exchange will have to be made for the same item. If you want to make the exchange for another different item, the return postage and referral will be the customer's responsibility.

Important Note: We recommend that you pay attention to the external condition of the pack as it may reflect a possible damage to the product.

At the time of delivery and in the presence of the courier must check the condition of the product before signing the Portes Guide and thus accept the order.

If the product is damaged, please proceed as indicated in 8.5 and 8.5.1. The product verification state is considered as effected once the signed delivery guide.

9.1.6 Sizes and colors

Items that are on this web site and colors that are close as possible to the genuine, but remember that in some cases may not correspond 100% to reality. For specific cases, please check all information with the technical department before ordering, since the returns for technical reasons will be the customer's responsibility.

9.1.7 Personalised Goods

Returns, cancellations or refunds do not apply to personalized goods, this is prescribed by law:

"Supply of goods produced or ordered according to the consumer's specifications or clearly personalized can not be returned."

9.1.8 Ports for sending retraction

In case of withdrawal or customer error the delivery and return will be the customer's responsibility.

9.2 Decree-Law

The information concerning the right to terminate the contract by the consumer (private client) are described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.
Referring to the right to terminate the contract on the part of companies, institutions, professionals and sole proprietors applies the general law of the Portuguese Civil Code, in particular the rules set forth in Decree-Law 67/2003.

10. Privacy and Security of your data

10.1 We use the information we collect through the site for processing orders and possible promotion of our products. Under no circumstances sell, trade or rent your personal information to third parties.

10.2 Payment of your purchases by ATM is done through a specially designed payment system to J.CARDOSO mobiliario, which through the use of different bases of information data, ensures security and privacy addition.

10.3 After login, you can access the client area. There will have access to the form where you can enter or update all your personal data. To exercise your right of access under the relevant laws of personal data protection, including making other corrections to your data, please contact us by email or phone.

10.4 By registering on our website the customer agrees to properly fill out registration forms, providing true information. The registration of security is guaranteed by the access code associated with it, committing the client to make a personal and non-transferable use of your username and password, not including allowing their use and knowledge by third parties.

You agree to use the information they have access to exclusively private purposes.

10.5 The login information will be known only to yourself and J.CARDOSO mobiliario that undertakes not to disclose, in any case. At no time we have knowledge of this code, only to your registration details. Given the nature of the information to login, J.CARDOSO mobiliario can not be held responsible for inappropriate use that its customers do the same.

10.6 We aim to offer a quality service, therefore, reserve the right to adapt our procedures at any time.

10.7 By accessing sites through links provided by J.CARDOSO mobiliario, you agree that the information obtained through these links has been produced by independent entities, not having any furniture J.CARDOSO mobiliario editorial responsibility for the same. The links are presented exclusively indication, at the J.CARDOSO mobiliario is unaware of any consequences of access.

10.8 The J.CARDOSO mobiliario is not responsible for any delay, suspension or interruption in the transmission of information in this site, resulting from circumstances beyond its control.

11. Intellectual Property

11.1 The User is not entitled to, or in any circumstances and by any means whatsoever, store, copy, reproduce, modify, distribute, sell or otherwise make available to third parties information to which they have access under this use, except for purely private purposes and free of charge. The user is solely and exclusively responsible for the misuse of information they have access under this site.

11.2 You acknowledge the intellectual property rights of J.CARDOSO mobiliario on the contents and elements of the site not from a third party identified as such, including the graphic design of the page, text, images, graphics, logos, domains and brands not meeting the authorized user to reproduce, copy, modify, disclose or, in general, to perform any act which, in accordance with applicable law constitute a violation of the rights of the J.CARDOSO mobiliario holds. Any misuse of these rights constitutes an offense of forgery, severely sanctioned by the Intellectual Property code.

12. Information Products

12.1 J.CARDOSO mobiliario does not distribute catalogs on paper.

12.2 The photos of the products featured in jcardosomobiliario.pt are the responsibility of our partners and used with the permission of the same, not being authorized your copy for profit without express written permission.

13. Acceptance of Terms and Conditions

13.1 You are responsible for any cost, expense, damage or loss, regardless of their nature, supported by J.CARDOSO mobiliario for failure to comply by the user of the present "Terms and Conditions".

13.2 In case of dispute the competent court is the District of Paços de Ferreira, expressly waiving any other.

This version takes effect on October 20, 2016

The estimated delivery time is indicated on each product and may vary depending on the country of destination.

International shipping. Ask for more information.

High quality Portuguese manufacturing and finishes.

Secure payment: Multibanco, Payshop, MB Way, PayPal or bank transfer.

Customer support:
+351 919 467 725 | +351 255 965 823
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