Deliveries

  • How do I ask my 1st order in jcardosomobiliario.pt?

Before placing your first order you must register on our website. Registration is a simple and quick process. You must add the products you want to the shopping cart. Once you have all the products added, simply finish the order indicating the address of delivery and billing, choose the shipping and payment method available.

  • Calculate shipping costs

To calculate the value of the goods, after adding the products to the cart, click on the final purchase. In the field estimate shipping cost, select the country and place of delivery, the value will automatically appear according to your choice.

If you are already registered on our website with your updated address, log in to your account and simply follow the wizard until finalizing your order, where you can choose another delivery address different from the billing address if you are already registered, or you can add another at the time. You can have as many delivery addresses as you wish. The value of the freight will be calculated according to your choice.

  • How to process the deliveries?

The transport of our products are made by own transport or by a specialized logistics partner in the delivery at the address given when made products. By the time you receive the goods, also instructed to make contact with the customer to arrange delivery. Thus, the contact number that provides registers when it is to be valid.

When the merchandise is shipped, you will receive an email with this information as well as receive information via email about the status of your order.

  • Assembling furniture:

Whenever possible, when it comes to smaller furniture, the furniture is delivered already assembled. When the dimensions so require, or in the case of bedrooms, living rooms and particularly kitchens, these are assembled by us. If the assembly is out of continental Portugal, please ask for more information about assembly service, using the contact details available on our website.

Deliveries can be made off-site billing / residence, just that at the time of purchase enter the delivery address.

  • Delivery times:

Delivery times are the ones that appear next to each product and are purely indicative. The times may vary according to the chosen product and delivery area and are always approximate, out of continental Portugal may exceed the time indicated.

Outside Europe, the shipping time may be longer according to the carriers and / or brokers.

Where a product is found exhausted and exceeding the stipulated deadline, you will receive an email with this information.

In the case of inability to perform the shipment of the product chosen for whatever reason, will be contacted (a) to try to replace the product with a similar, being refunded the difference if the product is of lower value or notified to pay the difference if the value is higher.

If you want to give up and not continue with the purchase, it will be refunded the amount paid in full.

  • Packaging:

All products shipped are properly packed and wrapped, so you do not suffer damage in transit.

The order receipt:
In order to ensure quality delivery of products shipped, I advise you to do a control check to check any damage caused in transport. Make the necessary entries in the consignment note of the transport company indicating all partial or total visible damage. Only then can later complain to J.CARDOSOmobiliario.

If the product is found damaged, please take pictures and send photos to the email: apoio@jcardosomobiliario.pt within 24 hours so you can trigger the transport insurance.

The signature on the bill of lading considers that carried out the verification and all the products are in perfect condition.

Will not accept any package received in our facilities without Sender ID, or sent to the collection!

  • Error sending of the order:

If for some reason there is an error and the order is not in compliance, it is faulty or does not match the order placed, should contact us with as soon as possible within a maximum of 24 hours, for Email support customer apoio@jcardosomobiliario.pt, describing the error detected.

All claims not made according to the rules above and beyond the deadlines will not be accepted by J.CARDOSO mobiliario.